Shipping policy

đźšš Precious Paws Shipping Policy

At Precious Paws, we want to make getting your pet’s essentials as easy and affordable as possible. Here’s how our delivery works:

1.  Delivery

 

đź“Ť Local Delivery

  • Free delivery on all orders in Sedgefield, Western Cape (limited time only).
  • Orders delivered outside of Sedgefield and nationwide are subject to a minimal delivery fee.

đź’° Delivery Fees

  • Orders under 15kg: R119 delivery fee.
  • Orders over 15kg: Delivery will be quoted individually.

📦 Courier Service and Dispatch

  • Orders are dispatched within one working day after payment confirmation.
  • All order are shipped via trusted courier partners.
  • Orders are shipped only on business days.
  • Orders placed after 2 PM will be processed on the following working day.
  • We do not charge any handling fees, just the courier’s delivery cost.

⏱️ Delivery Times

  • Local deliveries are usually completed within 1–3 business days.
  • Nationwide deliveries may take 3–7 business days, depending on location.

 

2. Shipping Carriers & Tracking

  • We partner with leading courier companies to ensure reliable and fast delivery.
  • Once your order has been shipped, you will receive a tracking email and WhatsApp message with a link to track your package.
  • Customers can use the courier’s website to check delivery updates.

 

3. Shipping Destinations

We currently ship nationwide within South Africa.
We do not currently ship internationally.

 

4. Failed Deliveries & Returns

If a delivery is unsuccessful due to an incorrect address or absence at the delivery location, the courier may attempt redelivery. If redelivery is unsuccessful, the package may be returned to us.

Please refer to our Returns Policy for details on how to handle returns.

 

For any shipping-related inquiries, feel free to contact our support team.