Terms and Conditions

Last updated: February 25, 2025

Please read these terms and conditions carefully before using Our Service.

It is the goal of Precious Paws to make your pet’s grooming experience as stress free as possible.

We firmly believe in humanity before vanity.

Terms and Conditions

• Precious Paws will endeavour to groom every pet according to the owner’s requirements. Written guidelines, with regard to style etc., must be agreed by both parties prior to the groom commencing.

• Under certain circumstances, due to matting, a pet’s hair may need to be shaved extremely short as Precious Paws have determined that the only humane thing to do is to shave the pet’s coat down.  A “Matted Pet Release Form” will need to completed in these circumstances.
• The owner/agent must inform the groomer of any medical/behavioural issues which the pet has prior to the groom taking place.

• Any pet that is aggressive towards a member of staff or another pet may need to be muzzled. It is the owner’s responsibly to inform the groomer if they do not want their pet muzzled. Refusal may result in the groom not taking place.

• Flea shampoo, if requested, is charged at R20 extra per pet. Should fleas be found on a pet during the groom, flea shampoo will automatically be used, and the owner will be liable of the cost. Should the amount of flea on a pet be great enough for it require additional baths and/or the grooming salon to require additional cleaning, the owner will be charged accordingly costs.

• Bitches in season may be refused for grooming or charged extra to cover additional cleaning.

• Whilst all pets are treated with the utmost care and attention, any animal left within the Precious Paws salon are left entirely at the owner’s risk.

• Pets that require immediate veterinary attention during a grooming appointment will receive this entirely at the owner’s cost. In the case of an emergency, the closest veterinary surgery will be used.

• Precious Paws will not be held responsible for any loss or damage to personal items during the grooming appointment.

• Any pets that are not collected within 30 minutes of the agreed collection time will incur a R20 charge for every 15 minutes that they remain in the grooming area. Later collections can be arranged with the groomer but this must be agreed at the time of booking the appointment.

• Precious Paws require 24-hour notice of any cancellations. Failure to do so will result in a R50 fee. This fee will need to be paid in full in order book any future appointments. This is to cover loss of earnings and is non-refundable.

• Photographs of your pet taken during their appointment may be used on social media sites such as Facebook. If you would not like your pet to appear on such sites, please inform the groomer prior to the groom.

• The groomer has the right to refuse any pet for grooming without reason.

• The groomer has the right to refuse any customer without reason.

• Any complaints against the grooming salon must be directed to the grooming manager.

• Precious Paws reserve the right to change the terms and conditions at any time without prior notice.

I have read and understood the terms and conditions above and agree to Precious Paws grooming my pet.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Country refers to: South Africa
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Precious Paws Pet Parlour & Store, Shop 4, Houtappel Centre, Main Service Road 6573 Sedgefield, Western Cape, South Africa..
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Service refers to the Website.
• Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.
• Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
• Website refers to Precious Paws Pet Parlour & Store, accessible from www.preciouspaws.co.za
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

• By email: admin@preciouspaws.co.za
• By visiting this page on our website: www.preciouspaws.co.za/contact
• By phone number: +27 76 583 4125